Delivery. We ship every order through a third-party courier — DHL or LCB, depending on your location and order size. Orders are typically processed within 48–72 hours of receipt, and we’ll send a dispatch confirmation as soon as it’s on its way. Delivery is free on orders over £60. Timelines can run longer around bank holidays and busy periods, and anything placed on a Friday will go out the following week.
Refund policy. We offer a 7-day return policy — you have 7 days after receiving your item to request a return. To qualify, send us a photo of the product, the reason for the return, and proof of purchase, to ciao@vinanima.com. If your return is accepted, we’ll refund the value in full — there’s no need to send the bottle back, just dispose of it responsibly.
Corked or out-of-condition bottles. If you suspect a wine is out of condition, reseal the bottle and get in touch within 24 hours via ciao@vinanima.com — we may arrange to collect it for analysis. Faulty wines are refunded, credited or replaced, subject to availability, for up to three months from purchase, provided the bottle’s been stored properly. For older wines, we’ll make every reasonable effort to verify provenance, but we can’t guarantee the authenticity or condition of what’s in the bottle — wines over 10 years old are sold as-is, with no refund option.